Return/Refunds/Exchanges

We take pride in every stitch we sew and want you and your furry family member to be satisfied with your handmade accessories. I’ve crafted every single accessory with care and attention to detail. Please take a moment to read our policy to ensure a smooth experience.

If you’re not completely satisfied with your Sloth Pup accessories. We have allowed 30 days for you to return or exchange your items. Items may be returned or exchanged subject to the following conditions:

They must be in original packaging and condition (including packaging/tags/bags)

Pet accessories must be free from pet hair, soil/dirt and pet odors

Please note we are unable to accept the return, exchange or refund of damaged, chewed or torn items

How to Exchange or Return your Sloth Pups accessory:

Please contact us at Gofetch@slothpups.com within 30 days of receiving your accessories. Please include the following information in your email.

Order Number

Order Name and address

A brief description of your reason for returning or exchanging your sloth pups accessories

IMPORTANT note about return shipping:

Customers are responsible for shipping costs when making an exchange or return. It is recommended that when returning your items that you use a trackable shipping number to ensure products are not lost or damaged in transit. We CANNOT take any responsibility for lost items during shipping.

REFUNDS

Once your Sloth Pups package has been returned we will check to ensure that all accessories are in original condition. Once this process has been completed we will send an email to notify you if your request for a refund has been accepted. Following the email confirmation we will process your refund back to the original payment method within 10 business days. Please note* Shipping charges are non refundable.

DAMAGED OR DEFECTIVE ITEMS

Our handmade Sloth Pups products go through rigorous quality control before shipping. We take pride in ensuring our products are stitched to the highest quality. In the rare event your Sloth Pups accessory arrives damaged or you have concerns it may be defective please contact immediately at Gofetch@slothpups.com. Please ensure you include photos of the issue within the email and a description to ensure we can assist you.

CANCELLATIONS

If you wish to cancel your order please make contact as soon as possible. We cannot cancel an order once it has been accepted, processed or shipped.